How can we help?

Search or ask for what you want on the home screen, tap a product, choose any variants and quantity, then Add to cart. From your cart tap Checkout, confirm your delivery address and phone, then pay. You'll be taken to a live tracking screen automatically.

If the vendor hasn't accepted your order yet, you can cancel it from the order screen for a full refund. Once preparation starts, cancellation isn't automatic — contact support through the app and we'll do our best to help.

You can't edit an order once it's placed, but you can cancel (if the vendor hasn't accepted yet) and start a new one with the corrected items.

Open Orders, find the past order you want to repeat, and tap Reorder. Every item lands back in your cart at the current price — adjust quantities or remove things you don't need before checking out.

It depends on the vendor and your distance. Most food, grocery, and pharmacy orders arrive within 0–4 hours. Larger items or inter-city deliveries can take 2–5 business days. The exact window is shown at checkout before you pay.

Delivery fees are set by each vendor based on distance and order size. The final fee is shown at checkout — no hidden charges. Some vendors offer free delivery above a minimum order value.

First check the tracking screen — the courier's live location and updated ETA are there. If the courier is more than 30 minutes past ETA, tap Help → Report a problem in the app with your order number and we'll investigate.

From Orders tab, tap your active order. You'll see the courier's live position on the map, their ETA, and a timeline showing which stage you're at: Confirmed → Preparing → On the way → Delivered.

Card (debit or credit), bank transfer, and mobile wallet — all handled securely by Paystack. Card details are entered on Paystack's secure page and never touch GoMarketi's servers.

Payments occasionally take a minute to reflect. Wait 5 minutes and refresh your Orders tab. If it still hasn't appeared, contact support with the payment reference from your bank SMS and we'll trace it immediately.

Open Orders, tap the affected order, then Report a problem. Choose what went wrong, add a photo if you can, and submit. Straightforward cases (missing item, damaged product) are usually approved the same day. See our Returns & Refunds policy for full details.

Once approved: 3–7 business days back to a card, 1–3 days to a bank account, or instant if you choose GoMarketi wallet credit instead.

Open the app and choose Continue with Google, Continue with Apple, or Sign up with email. If you use email you'll verify with a 6-digit code sent to your inbox.

On the sign-in screen, tap Forgot password. A reset link is sent to your registered email. If you signed up with Google or Apple, use that button — there's no password to reset.

Profile → Addresses. You can save multiple addresses (home, work, family) and switch between them at checkout.

Settings → Privacy → Delete account. Deletion is permanent. If you have pending orders or unresolved refunds, you'll need to resolve those first — the app will show a message explaining why.

Go to vendor.gomarketi.com and create an account. You'll verify your email, set up your store (name, category, address), pick a plan (or start free), and can begin adding products immediately. To receive payouts you'll need to complete KYC — you can do this at signup or later.

Free to start — no credit card required, up to 20 products. Paid plans (Starter ₦5,000/mo, Growth ₦15,000/mo, Scale ₦35,000/mo) unlock more products, custom domains, team members, and advanced features. Full comparison on our pricing page.

Payouts settle to your linked bank account daily by default. You can switch to weekly or on-demand in Settings → Payouts. Withdrawals require completed KYC.

From the dashboard, tap Add Product. Upload up to 5 photos, enter name, price, category, and description. If your product comes in variants (sizes, colours), add each with its own price and stock level. Save and it goes live on your storefront immediately.

Yes. All payments are processed by Paystack, a licensed and PCI-compliant payment processor. Card details are entered on their secure page and never stored on GoMarketi's servers — we only see the last four digits for your reference.

Only what's needed to run your account and process orders — name, contact details, delivery addresses, order history, and (with permission) approximate location. See our Privacy Policy for the full breakdown.

Yes. Settings → Notifications, then toggle off Promotional offers. You'll still receive essential order updates.

Never share your PIN, full card number, or password with anyone — including someone claiming to be from GoMarketi. We will never ask for these. If someone contacts you asking for this information, report it to support@gomarketi.com immediately.