Find a quick answer below, or write to us and a person will reply.
For anything about an order, a store or your account.
Step by step guides for buyers and vendors.
Browse guidesOpen the order and report it before you confirm delivery. That keeps your payment on hold while we look into it.
At checkout, through Paystack. The payment is held by GoMarketi and only released to the vendor after you confirm your order arrived.
When you buy from several stalls, each vendor brings their items to our hub. We check them and pack them together, so you get one delivery instead of several.
If a vendor cancels or doesn't bring your item to the hub, that part of your order is refunded to your original payment method automatically.
Report it from your order page before you confirm delivery. Your payment stays on hold while our team reviews it.
An email address, your business details, and a BVN or NIN for identity checks. You choose a plan during setup.
When the buyer confirms delivery, the amount moves from pending to available in your wallet. You can then withdraw it to your bank account.
No. You confirm the order and get it to the hub. We deliver it to the buyer.